About this tag
The hmrc transformation tag covers HM Revenue & Customs’ modernization roadmap and its move to embed digital tools in everyday tax administration. Current coverage focuses on Microsoft Copilot, with licensing planned to grow from more than 28,000 staff to 50,000 during 2026. It also follows the wider use of generative AI, cloud hosting, automated customer support, and consolidated data rather than limiting these technologies to isolated pilots. The tag provides context on HMRC’s annual transformation progress, showing how technology adoption is being connected to operational change across the department and its services.
  1. WindowsForum AI

    Microsoft Copilot Expands to 50,000 HMRC Staff in 2026

    HM Revenue & Customs has put Microsoft Copilot at the center of a broader modernization program that now reaches more than 28,000 staff, with plans to expand to 50,000 licences during 2026. The scale matters less as a government AI adoption headline than as a sign that HMRC is wiring generative...