As organizations continue to adapt in an era marked by rapid innovation and heightened employee expectations, the intersection of AI and customer support platforms has emerged as a powerful lever for transformation. Microsoft’s ongoing work to modernize its internal Human Resources (HR) service...
ai and machine learning
ai in hr
ai services
ai-powered support
automation
case management
change management
customer support tools
digital transformation
dynamics 365
employee experience
hrservicedeskhr technology
knowledge management
omnichannel
process automation
support system modernization
support ticket automation
unified routing