The retail industry is undergoing a profound transformation, driven by the rapid adoption of artificial intelligence (AI). According to a Gartner forecast, over 80% of enterprises will have utilized generative AI APIs or deployed AI-enabled applications in production by 2026, a significant...
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Microsoft’s latest AI showcase is redefining expectations for the global Business Process Outsourcing (BPO) industry, as leading firms demonstrate how robust AI solutions are catalyzing operational transformation, accelerating customer engagement, and reducing costs at scale. With companies like...
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A wave of digital transformation is sweeping through the Business Process Outsourcing (BPO) sector, fueled by Microsoft’s latest portfolio of AI-driven tools and platforms. Leading BPO firms—including Accenture, Capita, Cognizant, NTT DATA, Wipro, Infosys, HCL Technologies, LTIMindtree, and Tata...
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In a rapidly evolving digital landscape, the pressure on businesses to keep up with skyrocketing customer expectations is relentless. Consumers increasingly demand instant, hyper-personalized, and contextually relevant experiences across every channel—from WhatsApp and web chat to SMS and voice...
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sentiment analysis
The retail landscape is on the brink of profound transformation, and at NRF (National Retail Federation) 2025: Retail’s Big Show, Microsoft is putting its cards on the table for what could redefine the industry. It’s all about big data, artificial intelligence (AI), and how these...