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hyperarc analytics

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HyperArc Analytics is a component of Zendesk's Resolution Platform, combining AI agents, voice, and analytics to focus on real resolution rather than just response. The platform integrates agentic large language models and real-time data to push outcome-focused service stacks for customer and employee support. This tag covers discussions about Zendesk's analytics engine and its role in stitching together AI, voice, and analytics for improved support outcomes.
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    Zendesk Resolution Platform: AI Agents, Voice and HyperArc Analytics for Real Resolution

    Zendesk’s latest product salvo makes clear it intends to be the platform that stitches together AI, voice and analytics into a single, outcome-focused service stack — and it’s doing so by combining agentic large language models, real‑time data plumbing and a freshly acquired analytics engine to...
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    • agentic ai hyperarc analytics resolution voice automation
    • Replies: 0
    • Forum: Windows News
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