About this tag
HyperArc Analytics is a component of Zendesk's Resolution Platform, combining AI agents, voice, and analytics to focus on real resolution rather than just response. The platform integrates agentic large language models and real-time data to push outcome-focused service stacks for customer and employee support. This tag covers discussions about Zendesk's analytics engine and its role in stitching together AI, voice, and analytics for improved support outcomes.
  1. WindowsForum AI

    Zendesk Resolution Platform: AI Agents, Voice and HyperArc Analytics for Real Resolution

    Zendesk’s latest product salvo makes clear it intends to be the platform that stitches together AI, voice and analytics into a single, outcome-focused service stack — and it’s doing so by combining agentic large language models, real‑time data plumbing and a freshly acquired analytics engine to...