in chat commerce

A single click on a seemingly harmless Copilot link, a steady stream of employees pasting sensitive text into public chatbots, and consumer AI apps moving from conversation to commerce — together these developments expose a brittle set of trust boundaries in today’s generative-AI ecosystems and...

Microsoft’s move to make Copilot a native checkout surface — with PayPal supplying catalog sync, branded in-chat checkout, guest payments and card acceptance — marks a decisive shift: conversational assistants are no longer limited to recommendations, they are becoming transactional endpoints...

PayPal and Microsoft have quietly collapsed discovery, decision and payment into a single conversational lane: Copilot Checkout lets U.S. shoppers find products, open a branded in‑chat checkout, and complete payment without leaving the Copilot interface — with PayPal powering inventory...

Microsoft has pushed Copilot from a productivity and search assistant into a full transactional surface: shoppers in the U.S. can now discover, compare and complete purchases inside Copilot with the launch of Copilot Checkout, while merchants get new Brand Agents and Copilot Studio templates to...