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incident ex1220516
About this tag
The tag incident ex1220516 refers to a specific Microsoft service incident tracked internally under that identifier. Content tagged with this term covers a confirmed coding error in the iOS build of Microsoft Outlook that caused the app to crash or freeze on iPad devices. Microsoft issued a rapid fix while advising a temporary Airplane Mode launch trick for affected users as a stopgap measure. The incident was flagged in Microsoft's service health dashboard and involved a routine update that introduced a regression. This tag is relevant for users tracking Microsoft 365 service incidents, Outlook for iOS issues, and official Microsoft patch rollouts.
Microsoft confirmed a coding error in the iOS build of Outlook that caused the app to crash or freeze on iPad devices, and issued a rapid fix while advising a temporary Airplane Mode launch trick for affected users as a stopgap measure.
Background
In mid‑January 2026 a routine update to...
airplane mode workaround
app store
app store patch
feature flags
incidentex1220516
ipados
microsoft 365 admin center
outlook for ios
outlook ios
outlook ipad