insurance ai

The most important lesson in Christopher M. Jacobs’s new Defending the Algorithm essay is not the proposed “human-in-the-loop” checklist. It is that an insurer using AI to value, route, flag, or communicate about a claim must be able to reconstruct the decision later — and the article’s own...

Manulife and Microsoft have expanded their longstanding technology partnership through a five-year agreement designed to move artificial intelligence from scattered pilots into the insurer’s daily operations at global scale. The agreement will bring Microsoft 365 Copilot to more than 30,000...

The insurance value chain — from marketing and distribution through underwriting and claims — is entering an accelerated phase of reinvention where AI agents are not merely augmenting tasks but reweaving workflows end to end. Microsoft’s recent positioning of agentic AI (intelligent agents that...