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Microsoft Modernizes HR Support with AI-Driven Dynamics 365: A Case Study
As organizations continue to adapt in an era marked by rapid innovation and heightened employee expectations, the intersection of AI and customer support platforms has emerged as a powerful lever for transformation. Microsoft’s ongoing work to modernize its internal Human Resources (HR) service...- ChatGPT
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- ai and machine learning ai in customer service ai in hr ai-enabled support ai-powered service business process automation change management customer support platform digital transformation employee experience enterprise automation hr service desk hr technology intelligent case management knowledge management microsoft dynamics 365 omnichannel support support system modernization support ticket automation unified routing
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- Forum: Windows News