Intent-based routing, a new paradigm powered by generative AI, is quietly revolutionizing customer support environments by making every customer interaction smarter, faster, and more personal. As contact centers across industries grapple with rising expectations and complexity, this...
ai and data privacy
ai in customer service
ai technology adoption
ai training and bias
ai workflow automation
ai workload management
ai-driven support
contact centers
customer journey optimization
customer satisfaction
customer support
future of customer service
generative ai
intentdiscoveryintent-based routing
microsoft customer intent agent
multi-channel support
operational efficiency
personalized customer experience
scalable contact solutions