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    ServiceNow's AI-First Platform: Enterprise Workflow and AI Orchestration

    ServiceNow’s latest beat-and-raise quarter has refocused the market debate: is the stock priced for perfection or is the company quietly building an AI-first moat that justifies its premium? Recent criticisms — high price-to-sales multiples, competitive pressure from hyperscalers and CRM titans...
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    • Forum: Windows News
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    Modern Emergency Services with Provance ServiceTeam: Secure, AI-Powered ITSM in Microsoft Cloud

    As emergency services across the globe face a surge in operational demands and heightened expectations for rapid, reliable response, the race to modernize IT service management (ITSM) infrastructure is on. Against the backdrop of relentless workload fluctuations, budgetary constraints, and...
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    • Forum: Windows News
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    How Non-Profits Are Revolutionizing Support with Microsoft 365 Integrated Service Desk

    From the bustling, dynamic world of modern non-profit operations, the story of digital transformation is so often grounded not in headline-grabbing technologies but in the steady, unseen work of process optimization. This is nowhere more evident than in the recent case study released by Crow...
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    • cross-department collaboration crow canyon software customer support data security digital transformation help desk efficiency help desk modernization it management itsm microsoft 365 nitro service desk non-profit technology process optimization remote support service desk automation sharepoint integration technology adoption user satisfaction volunteers and staff workflow automation
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    • Forum: Windows News
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