The City of Montréal has quietly turned a classic municipal pain point—finding timely information on services, schedules and rules—into a 24/7 conversational surface by deploying a virtual agent built with Microsoft Copilot Studio that now answers citizen questions across the city’s public...
api integration
bilingual
citizen services
copilot studio
cybersecurity
dashboards
data governance
governance
hybrid ai
knowledge grounding
libraryhours
low-code
multilingual
municipal ai
power bi
privacy
public sector
telemetry
waste schedule
workflow automation
