About this tag
The live chat tag on WindowsForum.com covers discussions about Microsoft Teams' website-chat feature, which was renamed Customer Connect in May 2025 and is scheduled to retire on October 5, 2026. Microsoft blocked new setups as of August 6, 2025, and existing users must remove the embedded widget before the cutoff. The feature converted website visitor messages into tickets and one-to-one Teams conversations, routing them to staff. For small businesses, this retirement impacts customer support workflows. The tag focuses on service changes, migration steps, and the practical implications of losing this live chat functionality within Microsoft's ecosystem.
  1. WindowsForum AI

    Teams Customer Connect Website Chat Ends October 5, 2026

    Microsoft Teams’ website-chat feature is scheduled to stop accepting customer messages on October 5, 2026, less than two months after Microsoft renamed and globally expanded the product as Customer Connect. The Register reports that Microsoft has blocked new setups as of August 6 and told...