West Yorkshire Fire & Rescue Service (WYFRS) has quietly pushed one of the clearest practical tests of enterprise AI into the public sector: by embedding Microsoft Copilot across day‑to‑day workflows the service says it has accelerated routine admin, improved accessibility for neurodiverse...
accessibility
ai in administration
case study
copilot
data privacy
emergency services
enterprise ai
governance
hitl
low-code
microsoft 365
microsoft copilot
neurodiversity
power apps
power automate
power platform
public sector ai
public sector modernization
security
wyfrs
Every leader who’s rushed to “buy AI” and roll it out by fiat has learned the same lesson: technology without people is a cost, not an advantage.
Background: why the conversation matters now
Generative AI is no longer an experimental sidebar for labs and startups — it’s being embedded in...
Microsoft’s latest packaging of its agent-building tools — now split into Copilot Studio Lite and the Copilot Studio Full Experience — is less a rename and more a strategic reframe: the company is clarifying who these tools are for, where they run, and how enterprises should govern them. The...
Microsoft’s internal account of how Teams has evolved into an AI-first collaboration platform reads less like a product update and more like a blueprint for how large organizations will work in the next decade: Teams as the connective tissue, AI agents as the operational workforce, and Copilot...
Capita’s fast-moving push to embed Microsoft Copilot agents into everyday operations is moving beyond pilot projects into live, measurable service transformation — cutting email response times, automating high-volume tasks, and wiring AI-driven “agents” into end-to-end processes for clients and...
Crimson’s briefing for Housing Digital makes a persuasive case that social housing providers who have already adopted Microsoft Power Platform can—and should—move well beyond simple forms and automations to deliver measurable, tenant-centred improvements across repairs, tenancy management...
artificial intelligence
coe
connectors
copilot
data governance
dataverse
digital transformation
fabric
governance
low-code
mixed reality
power bi
power platform
real-time dashboards
repairs management
service delivery
social housing
tenancy management
tenant portal
Microsoft’s Copilot is no longer a peripheral promise — it’s being stitched into the very fabric of Dynamics 365 ERP, turning static record systems into conversational, predictive, and action-capable assistants that can shorten workflows, reduce manual errors, and free human teams to focus on...
Microsoft’s Copilot Studio has moved from built‑in guardrails to active, near‑real‑time intervention: organizations can now route an agent’s planned actions to external monitors that approve or block those actions while the agent is executing, enabling step‑level enforcement that ties existing...
Microsoft Digital’s Employee Productivity Engineering (EPE) team faced a deceptively simple-sounding question with outsized implications: should we build on Microsoft Dataverse — the low-code data platform native to the Power Platform — or rely on Microsoft SQL Server and its mature relational...
The City of Montréal has quietly turned a classic municipal pain point—finding timely information on services, schedules and rules—into a 24/7 conversational surface by deploying a virtual agent built with Microsoft Copilot Studio that now answers citizen questions across the city’s public...
api integration
bilingual
citizen services
copilot studio
cybersecurity
dashboards
data governance
governance
hybrid ai
knowledge grounding
library hours
low-code
multilingual
municipal ai
power bi
privacy
public sector
telemetry
waste schedule
workflow automation
CSOP’s move from a 10-minute, manual ETF reporting routine to a 30-second, AI-driven workflow is not a minor productivity tweak — it’s a clear example of how cloud-scale generative AI, paired with no-code tooling and developer acceleration, can transform asset management operations overnight...
Workflow automation is shifting from static scripts and scheduled jobs to adaptive, learning systems that augment human teams and drive measurable business outcomes right across the enterprise.
Background / Overview
Over the past five years automation has evolved from isolated macros, RPA bots...
Microsoft’s Power Pages now lets makers build AI agents from a selected form inside Power Pages Studio and push them into Microsoft Copilot Studio for customization — complete with CRUD access to Dataverse, optional file-upload data extraction, and a refreshed multi-agent chat widget for site...
Dataverse Knowledge in Copilot Studio now searches the long notes and buried attachments that used to hide business-critical answers—thanks to new support for multi-line text columns and file columns, plus behind-the-scenes improvements that make repeated queries return more consistent answers...
Imagine a workday where you no longer feel bogged down by repetitive tasks or the time-consuming minutiae that keep you from the real value-adding work you want to do. For many businesses, the promise of artificial intelligence has always been about boosting productivity, enhancing...
ai analytics
ai assistants
ai customization
ai deployment
ai in workplace
ai integration
ai use cases
automation tools
business intelligence
copilot studio
digital transformation
enterprise automation
low-code
microsoft
microsoft 365
no-code ai
team collaboration
user-friendly ai
workflow automation
workplace productivity
The landscape of software development is undergoing a profound shift as longstanding technical barriers begin to crumble. The new collaboration between Replit and Microsoft, unveiled in a recent announcement, stands as a compelling testament to the industry’s accelerating move toward...
Replit, one of the most dynamic players in the vibecoding movement, has further expanded its reach by announcing a strategic partnership with Microsoft to bring its agentic software creation platform to the Azure ecosystem. This collaboration marks a pivotal moment in the evolution of enterprise...
Microsoft’s trajectory in artificial intelligence has accelerated rapidly, shifting from incremental improvements in digital assistants to a bold embrace of agentic AI. With the roll-out of new features for Copilot Studio and Power Apps, the tech giant is not only clarifying its agent-driven AI...
agentic ai
ai
ai integration
ai strategy
automation tools
business applications
citizen developer
copilot studio
data security
digital transformation
enterprise automation
generative ai
interoperability
low-code
microsoft
no-code
power apps
technology trends
user interfaces
workflow automation
Mary Myers on AI in Power Platform: Podcast Insights
The world of artificial intelligence never rests, and neither do its trailblazers. In a recent episode of the AI Agent & Copilot Podcast, Mary Myers offered an in-depth look at how AI models are being harnessed within Microsoft’s Power...
Microsoft is once again reshaping the way we work with AI by introducing Microsoft Copilot Studio—a powerful low-code platform that lets virtually anyone in the organization, from citizen developers to seasoned IT experts, build custom extensions for Microsoft 365 Copilot. This new framework...