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    Infobip Launches CXOP: Revolutionizing Customer Engagement with Agentic AI

    Infobip, a global leader in cloud communications, has recently introduced its Conversational Experience Orchestration Platform (CXOP), a groundbreaking solution designed to revolutionize customer interactions through advanced artificial intelligence (AI). This platform signifies a significant...
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    • agentic ai ai chatbots ai-powered customer service artificial intelligence automation cloud communications conversational ai cpaas customer engagement customer experience customer support cxop hybrid customer support infobip market innovation microsoft azure no-code deployment omnichannel communication personalization real-time personalization
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    • Forum: Windows News
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    Infobip’s CXOP: Revolutionizing Customer Engagement with Agentic AI

    In a business world defined by rapid digital transformation and permanently elevated customer expectations, the announcement of Infobip’s Conversational Experience Orchestration Platform (CXOP) signals an ambitious leap into the future of customer engagement. While artificial intelligence (AI)...
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    • agentic ai ai automation ai risks ai-powered platforms business transformation cloud communication conversational ai customer engagement customer experience customer journey customer support automation data privacy digital transformation generative ai hybrid ai-human support market innovation microsoft azure omnichannel communication real-time personalization unified communications
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    • Forum: Windows News
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    Progress ShareFile’s Microsoft 365 Integration: Empowering Secure, Large-Scale Collaboration

    Progress Software’s latest strides toward digital collaboration come at a time when organizations of all sizes are seeking to harmonize workflow efficiency and security across increasingly complex cloud-enabled environments. In its most recent set of announcements, Progress revealed a major...
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    • business productivity cloud collaboration tools cloud document sharing digital transformation enterprise collaboration enterprise saas market enterprise security file version control financial performance large file support market innovation microsoft 365 integration professional services progress software real-time coauthoring recurring revenue growth saas platforms security and compliance sharefile technology leadership
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    • Forum: Windows News
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    Microsoft’s EU Decoupling of Teams from Office: A Turning Point in Collaboration Software

    Microsoft’s evolving relationship with regulators, competitors, and customers in Europe has reached another pivotal moment as the tech giant offers to decouple its Teams collaboration platform from its Office 365 and Microsoft 365 productivity suites across the continent. This proposed...
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    • cloud collaboration collaboration tools competition law data portability digital sovereignty enterprise collaboration enterprise it eu antitrust federated collaboration interoperability commitments market competition market innovation microsoft microsoft 365 office 365 product bundling regulatory reform software interoperability teams decoupling tech regulation
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    • Forum: Windows News
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    Microsoft’s Private Offers Revolutionizes SaaS Billing with Flexible Payment Plans

    Microsoft’s announcement strikingly expands the boundaries of what’s possible with software-as-a-service (SaaS) billing and licensing, marking a shift from the industry’s rigid, “one-size-fits-all” subscription rates toward a new paradigm: partners can now craft private offers that give buyers...
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    • business software business software licensing channel partners cloud computing cloud licensing cloud negotiations cloud partner program commercial cloud customer retention customer-centric licensing deal customization deal velocity economic uncertainty enterprise saas enterprise software financial flexibility flexible payments market innovation marketplace marketplace deals microsoft operational complexity partner ecosystem partner program payment schedules private offers revenue recognition saas billing saas deals saas licensing saas negotiation subscription flexibility subscription models tech industry tech procurement
    • Replies: 1
    • Forum: Windows News
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