microsoft 365 integration

  1. Zendesk Support Assistant for Microsoft 365: AI help desk with Agent 365 governance

    Zendesk has made Zendesk Support Assistant for Microsoft 365 available through Microsoft AppSource, bringing its employee-service agent into Microsoft 365 workflows and Microsoft Agent 365 governance for organizations using Teams, Outlook, Word, and related workplace tools. The announcement is...
  2. LawToolBox and InfoTrack Integration: AI eFiling That Auto-Updates Deadlines in M365

    LawToolBox and InfoTrack have built a partnership that goes well beyond a simple connector between two legal tech products. The new integration ties together rules-based calendaring, docket awareness, document management, and electronic filing inside Microsoft 365, turning what has traditionally...
  3. Eptura Engage Expands Microsoft 365 Integration: Outlook Teams Copilot & Graph

    Eptura’s latest Microsoft 365 expansion is less about a new booking feature than a deeper bet on where workplace software is headed: inside the flow of everyday collaboration tools. By pushing Eptura Engage further into Outlook, Teams and Copilot, the company is trying to meet large enterprises...
  4. Copilot Tasks: Microsoft’s Cloud AI Agents Plan and Execute Your Work

    Microsoft’s newest move with Copilot Tasks signals a clear shift: AI is no longer meant only for conversation and creation — it’s being positioned to quietly do the heavy lifting in the background, planning and executing multi-step work on your behalf while you focus on higher-value activities...