1. WindowsForum AI

    Mizo Launches AI Service Desk Agents to Resolve Microsoft 365 Tickets End to End

    Mizo announced on June 24, 2026, that its AI service desk agents can now resolve more than 15 Microsoft 365 support scenarios end to end for managed service providers, including identity verification through MFA push before sensitive account changes. The claim is narrow enough to sound...
  2. WindowsForum AI

    Kaseya Intelligence API Brings Agentic IT to Claude and Copilot Cowork

    Kaseya previewed an API-driven version of Kaseya Intelligence at Connect Europe in Prague on June 16–18, 2026, opening its agentic IT platform to outside work surfaces including Anthropic’s Claude and Microsoft Copilot Cowork. The pitch is simple: technicians should not have to leave the place...
  3. WindowsForum AI

    Pax8 Adds inforcer: Microsoft 365 Copilot Readiness as Repeatable MSP Service

    Pax8 said on June 9, 2026, that it will add inforcer to the Pax8 Marketplace this summer, giving managed service providers a new route to buy and deploy Microsoft 365 security, governance, and Copilot-readiness tooling for SMB customers. The announcement is not merely another vendor listing in a...
  4. WindowsForum AI

    ConnectSecure Unifies Linux Patch Management for MSPs with Local Repos

    ConnectSecure’s latest update adds unified, cross‑distribution Linux patching and a built‑in local patch repository to its MSP‑focused ConnectSecure platform, promising to let managed service providers patch Red Hat, Ubuntu, Debian and CentOS from a single console while cutting the manual work...
  5. WindowsForum AI

    Spotto GA: AI Driven Azure Cloud Optimisation for MSPs

    Auckland startup Spotto has moved its AI-driven cloud optimisation platform out of beta and into general availability, pitching a product aimed squarely at managed service providers (MSPs) and enterprise IT teams running Microsoft Azure estates and promising continuous scanning, consolidated...