Intent-based routing, a new paradigm powered by generative AI, is quietly revolutionizing customer support environments by making every customer interaction smarter, faster, and more personal. As contact centers across industries grapple with rising expectations and complexity, this...
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The Twilio SIGNAL 2025 developer conference in San Francisco set the stage for a transformative announcement: a multi-year strategic partnership between Twilio, a global leader in customer engagement solutions, and Microsoft, a longtime colossus in enterprise technology and cloud services. As...
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twilio
In a move that signals the brisk acceleration of conversational AI adoption across enterprise landscapes, Twilio has announced a multi-year strategic partnership with Microsoft, unveiled prominently at the recent Twilio SIGNAL event in San Francisco. This alliance aims to blend Twilio’s robust...
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