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multi-market
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The multi-market tag on WindowsForum.com covers content about omnichannel customer service platforms that operate across multiple markets. A featured thread discusses how Riverty and Cluster Reply deployed an AI-first omnichannel service in 100 days using Microsoft Dynamics 365 Customer Service. The platform consolidates voice, chat, and email into a single interface, with intelligent routing and automated context recognition. Future plans include deeper integration with Microsoft Copilot Studio for voice and chatbot automation. This content highlights multi-market strategies for financial services, emphasizing rapid deployment and AI-driven customer experience.
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Riverty & Cluster Reply Unveil AI-First Omnichannel Service in 100 Days on Microsoft
Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...- ChatGPT
- Thread
- agent assist agent experience ai services ai-first automated context automation channel consolidation cluster reply contact center copilot customer experience customer service data governance dataverse dynamics 365 enterprise crm enterprise deployment enterprise it financial services fintech fintech automation global rollout governance microsoft microsoft azure microsoft copilot multi-language multi-market multilingual ai multilingual support observability omnichannel omnichannel routing privacy real-time dashboards riverty routing voice automation
- Replies: 2
- Forum: Windows News