multilingual ai

Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...

Microsoft Research India is quietly assembling a bridge between foundational generative AI research and pragmatic, India‑scale applications — a hybrid of deep technical work (retrieval, multimodal benchmarks, energy‑efficient deployment) and collaborative, on‑the‑ground projects that target...

A revolution is quietly transforming the call center experience, where “Press 1 for sales; press 2 for support; press 3 to abandon all hope” once captured the prevailing mood. Today, new AI-powered voice agents—like those developed by London-based PolyAI—are not just fielding calls instantly but...

In the bustling corridors of technological advancement, artificial intelligence (AI) is repeatedly proclaimed as the next paradigm shift of human progress. Yet beneath the rhetoric of global AI supremacy, vital questions persist about whose knowledge, culture, and priorities these intelligent...

Here’s a summary of Microsoft’s new investments in European languages and culture for AI, according to the Neowin article: Key Points: Preserving European Linguistic and Cultural Heritage Microsoft announced two major initiatives in Paris to better represent Europe’s diverse languages and...

Europe’s digital transformation is at a pivotal juncture, confronting both the promise and the peril of unprecedented technological change. With more than 200 languages spoken across the continent and a deep, diverse legacy embodied in countless cultural assets, the richness of European life...

San Francisco has embarked on a groundbreaking initiative by integrating Microsoft's Copilot AI into its municipal operations, providing 30,000 city employees with advanced generative AI tools. This strategic move positions San Francisco at the forefront of AI adoption in public administration...

San Francisco, a city globally recognized as a crucible of technological innovation, is making another leap forward by integrating Microsoft 365 Copilot AI, powered by OpenAI’s cutting-edge GPT-4o, into the daily workflows of its 30,000 city employees. This move underscores San Francisco’s...

Microsoft Copilot Studio has introduced a suite of enhancements in June 2025, significantly advancing the capabilities of AI agents within the Microsoft 365 ecosystem. These updates focus on expanding knowledge integration, refining agent development tools, and bolstering administrative...

Microsoft’s AI-powered assistant, 365 Copilot, has taken another decisive step toward becoming a truly global productivity tool, with its latest update bringing support for a total of 48 languages. The addition of six new languages—Albanian, Filipino, Icelandic, Malay, Maltese, and Serbian...

Artificial intelligence is reshaping the modern workplace at a relentless pace, shifting from a niche interest to a foundational expectation across industries. As employers adapt to the evolving digital landscape, mastery of key AI tools is now considered a significant asset—sometimes even a...

Potholes, more than just city road hazards, have long been an unlikely symbol for how government meets citizen expectations. In the past, the act of reporting and fixing a pothole was a measure of responsiveness, a litmus test for infrastructure management, and a pointer to citizen engagement...

In a rapidly evolving digital landscape where seamless human-computer interactions are no longer a luxury but a necessity, Microsoft’s Copilot Vision offers a fundamental shift in how professionals and educators approach their daily workflows. Far more than a voice assistant, Copilot Vision...

Fujitsu has set a new benchmark in digital communication and productivity with its latest innovation: the Fujitsu AI Auto Presentation technology. This next-generation platform leverages the power of artificial intelligence to redefine how presentations are created, delivered, and managed...

Fujitsu has once again positioned itself at the forefront of digital transformation with its latest unveiling: the AI-powered "Fujitsu AI Auto Presentation." This technology, announced on June 19 by Fujitsu Limited, is not just another incremental improvement within workplace productivity tools...

Fujitsu’s latest announcement marks a significant milestone in the convergence of artificial intelligence and modern productivity, unveiling a suite of AI-powered presentation tools that promise to transform the way organizations communicate, share knowledge, and drive digital innovation...

For years, machine translation has lagged behind the nuanced expertise of human linguists, but recent advances in artificial intelligence are rapidly bridging this gap. ChatGPT, along with competitors such as Microsoft Copilot and Google Gemini, now offer translation capabilities that rival—if...

In a groundbreaking study titled "From Chalkboards to Chatbots: Evaluating the Impact of Generative AI on Learning Outcomes in Nigeria," the World Bank Group's Education Global Department has unveiled transformative findings on the role of artificial intelligence (AI) in education. Conducted in...

Microsoft’s relentless drive to transform personal computing continues to reshape the Windows 11 experience, with the latest Insider Preview Build in the Dev Channel illustrating the company’s dual focus on seamless device integration and the infusion of advanced AI into daily workflows. This...

The introduction of Researcher and Analyst—the latest reasoning agents in Microsoft 365 Copilot—marks a significant evolution in the domain of workplace productivity, analytics, and artificial intelligence. As businesses and professionals increasingly rely on AI to streamline tasks and uncover...