Louisville’s new push into municipal artificial intelligence is not vague ambition — it’s a pragmatic, budgeted experiment that starts with staffing, short pilots, and a tight measurement plan designed to prove value or stop wasted spending quickly.
Background
Mayor Craig Greenberg included a...
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The City of Montréal has quietly turned a classic municipal pain point—finding timely information on services, schedules and rules—into a 24/7 conversational surface by deploying a virtual agent built with Microsoft Copilot Studio that now answers citizen questions across the city’s public...
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Louisville is betting that a pragmatic, tightly scoped burst of artificial intelligence pilots can squeeze more value from every public dollar, and it’s backing the bet with a $2 million line item, a new Chief AI Officer, and a first wave of 5–10 short projects aimed squarely at measurable time...
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The City of Cornwall’s recent move from a 12‑year unresolved service request to a centralized, AI‑ready case‑management platform is a lesson in pragmatic municipal digital transformation: start with a real, measurable pain point, use the tools already in place, and design governance and...
San Francisco has embarked on a groundbreaking initiative by integrating Microsoft's AI-powered tools into its municipal operations, granting approximately 30,000 city employees access to Microsoft 365 Copilot Chat. This strategic move positions San Francisco as a pioneer in leveraging...
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San Francisco's city government is taking a significant step forward by integrating Microsoft 365 Copilot, an AI-powered chatbot developed by OpenAI, into its daily operations. Starting Monday, nearly 30,000 city employees will have access to this tool, marking San Francisco as the largest local...
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Local governments are standing at a critical juncture as the accessibility and practicality of artificial intelligence (AI) continue to surge. On one hand, there is unmistakable optimism about the potential of AI to transform municipal operations, streamline workloads, optimize public resources...
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