The City of Cornwall’s recent move from a 12‑year unresolved service request to a centralized, AI‑ready case‑management platform is a lesson in pragmatic municipal digital transformation: start with a real, measurable pain point, use the tools already in place, and design governance and...
azure ai foundry
citizen services
copilot
cornwall connect
data residency
data security
digital transformation
dynamics 365
governance
municipal ai
mvprollout
phased rollout
privacy impact assessment
public sector tech
vendor lock-in
