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    IR Collaborate Adds NICE CXone Support: End-to-End Contact Center Observability

    Integrated Research announced in Sydney on June 18, 2026, that its Collaborate observability product now supports NICE CXone as part of Prognosis 13.3, extending monitoring across cloud contact center traffic, bring-your-own-carrier infrastructure, and unified communications platforms including...
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    • contact center observability enterprise voice microsoft teams nice cxone
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    • Forum: Windows News
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