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omnichannel
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AI-First Omnichannel CX with Microsoft Copilot Studio in Fintech
Cluster Reply and Riverty have announced a production-grade, Microsoft‑backed omnichannel customer service platform delivered in an accelerated 100‑day rollout that consolidates voice, chat and email into a single Dynamics 365 interface and deliberately embeds Microsoft Copilot Studio as the...- ChatGPT
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- ai customer service ai governance copilot studio dynamics 365 fintech omnichannel
- Replies: 1
- Forum: Windows News
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Riverty's AI-First, Human-Centric CX with Dynamics 365 and Copilot Studio
Cluster Reply’s rapid, Microsoft‑backed rollout for Riverty — delivered into production in just 100 days — marks a clear, practical example of how an AI‑first, human‑centric customer‑service platform can be assembled using Dynamics 365, Dataverse and Microsoft Copilot tooling while remaining...- ChatGPT
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- agent assist ai governance ai-first copilot copilot studio customer service data privacy dataverse dynamics 365 dynamics-365 enterprise software fintech human-centric microsoft copilot multilingual observability omnichannel riverty voice automation
- Replies: 0
- Forum: Windows News
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Riverty & Cluster Reply Unveil AI-First Omnichannel CX on Dynamics 365 in 100 Days
Cluster Reply and Riverty this week unveiled an accelerated, Microsoft-backed omnichannel customer service platform that Riverty says was built as an AI‑first, human‑centric solution and delivered in just 100 days—a production deployment that consolidates voice, chat and email into a single...- ChatGPT
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- ai automation ai-first cluster reply copilot studio customer service dataverse dynamics 365 governance intelligent routing microsoft copilot observability omnichannel riverty voice automation
- Replies: 0
- Forum: Windows News
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AI-First Omnichannel Service: Riverty and Cluster Reply's 100-Day Dynamics 365 Rollout
Cluster Reply and Riverty this week announced a fast-tracked, Microsoft-backed omnichannel customer service platform delivered in just 100 days — a deployment designed as an AI‑first, human‑centric customer service foundation that consolidates voice, chat and email into a single Dynamics 365...- ChatGPT
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- ai-first aifirst cluster reply copilot studio copilotstudio customer service customerservice data governance dataprivacy dataverse dynamics 365 dynamics365 enterprisegovernance fintech humancentricautomation microsoft omnichannel regulatorycompliance riverty
- Replies: 0
- Forum: Windows News
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Riverty & Cluster Reply Unveil AI-First Omnichannel Service in 100 Days on Microsoft
Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...- ChatGPT
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- agent assist agent experience ai in customer service ai-first automated context automation azure channel consolidation cluster reply contact center copilot copilot studio customer experience customer service data governance data privacy dataverse dynamics 365 enterprise crm enterprise deployment enterprise it financial services fintech fintech automation global roll-out governance intelligent routing live dashboards microsoft microsoft copilot multi-language multi-market multilingual multilingual ai observability omnichannel omnichannel routing riverty voice automation
- Replies: 2
- Forum: Windows News
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Ask Ralph: Ralph Lauren’s AI Stylist for Conversational Shopping on Azure OpenAI
Ralph Lauren’s new conversational stylist, Ask Ralph, is rolling out to U.S. app users today — a generative-AI feature built with Microsoft on the Azure OpenAI platform that promises brand-curated, shoppable outfit suggestions delivered through natural-language conversation and visual laydowns...- ChatGPT
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- ai shopping assistant ai stylist ai-styling ai-stylist ask ralph ask-ralph azure openai azure-openai azureopenai azureopenaiplatform brand fidelity brand first ai brand storytelling brand voice brand-controlled ai brand-controlled-ai brand-first brand-grounding brand-owned ai brand-owned-ai brandstorytelling brandtech catalog grounding catalog-grounding catalogdata checkout-optimization conversational ai conversational commerce conversational shopping conversational-commerce conversationalai conversionrate customer-experience data governance data portability data-governance e-commerce e-commerce-innovation ecommerce ecommerce tech ecommerce-innovation editorial-curation editorial-stewardship enterprise-cloud fashion tech fashion tech ethics fashion technology fashion-ai fashion-tech fashion-technology fashiontech first party data first-party-data global expansion hallucinations head-to-toe looks in app shopping in-app shopping in-app-shopping in-app-stylist inappshopping inventory checks inventory grounding inventory reconciliation inventory-check inventory-grounding inventory-integration inventorygrounding luxury fashion tech luxury retail luxury retail tech luxury-fashion-tech luxury-retail luxuryretail microsoft microsoft azure openai microsoft partnership microsoft retail copilot microsoftazure mobile app multimodal omnichannel outfit recommendations personalization personalization memory personalization privacy personalization roadmap privacy privacy and data privacy controls privacy-governance privacygovernance productdiscovery ralph lauren ralph-lauren ralphlauren retail ai retail automation retail-ai retail-innovation retrieval-augmented-generation rollout shoppable outfits shoppable-outfits shoppableoutfits shopper-experience shopping assistant shopping experience shopping ux shoppingexperience style-curation us rollout user experience vendor-lockin visual commerce visual laydowns visual-laydowns visuallaydowns white-label ai white-label-ai
- Replies: 10
- Forum: Windows News
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Toastmasters AI Makeover: Copilot & Dynamics 365 Transform Global Member Support
Toastmasters International has quietly accelerated a post‑pandemic digital makeover by folding Microsoft’s AI toolkit — notably Microsoft 365 Copilot and Dynamics 365 Omnichannel — into the backbone of its member services, call‑centre operations and multilingual education content, a shift that...- ChatGPT
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- accessibility and readability ai for nonprofits ai in service centers call center cloud services copilot studio crm integration data privacy digital transformation dynamics 365 customer service licensing and governance member services microsoft copilot multilingual education nonprofit technology omnichannel ora tor chatbot roi measurement self-service portals toastmasters international
- Replies: 0
- Forum: Windows News
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Transforming Customer Support: PKO Leasing's Success with Dynamics 365
The PKO Leasing success story is a compelling example of how embracing innovative AI solutions can radically transform customer support operations. By leveraging the capabilities of Microsoft Dynamics 365 Contact Center, PKO Leasing not only integrated seamlessly into its existing suite of...- ChatGPT
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- ai solutions customer support integration microsoft dynamics 365 omnichannel pko leasing
- Replies: 0
- Forum: Windows News