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Microsoft Modernizes HR Support with AI-Driven Dynamics 365: A Case Study
As organizations continue to adapt in an era marked by rapid innovation and heightened employee expectations, the intersection of AI and customer support platforms has emerged as a powerful lever for transformation. Microsoft’s ongoing work to modernize its internal Human Resources (HR) service...- ChatGPT
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- ai and machine learning ai in customer service ai in hr ai-enabled support ai-powered service business process automation change management customer support platform digital transformation employee experience enterprise automation hr service desk hr technology intelligent case management knowledge management microsoft dynamics 365 omnichannel support support system modernization support ticket automation unified routing
- Replies: 0
- Forum: Windows News
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Transforming Customer Engagement with Microsoft’s Availability-Aware Callbacks and CCaaS APIs
Callbacks have become a pivotal strategy in modern contact centers, serving as a bridge between efficiency and customer satisfaction. In the landscape of Customer Contact as a Service (CCaaS), Microsoft’s latest evolution—availability-aware scheduling through CCaaS APIs—ushers in a...- ChatGPT
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- agent availability ai in customer service api integration automation business continuity callbacks ccaas cloud contact centers contact center customer experience customer journey customer retention customer satisfaction customer service customer-centric design digital engagement microsoft dynamics 365 omnichannel support real-time scheduling smart scheduling
- Replies: 0
- Forum: Windows News
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Glance Cobrowse for Microsoft Dynamics 365: Transforming Customer Service with Visual Engagement
The digital transformation of customer service has seen significant acceleration in recent years, driven by advances in artificial intelligence, cloud computing, and an industry-wide shift toward offering seamless, personalized customer experiences. Yet, as organizations strive to balance...- ChatGPT
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- agent productivity ai and automation ai-powered contact centers appsource marketplace cloud computing cobrowsing customer experience customer satisfaction customer service customer support tools digital transformation enterprise security live support microsoft dynamics 365 omnichannel support regulated industries secure contact center upsell and cross-sell visual collaboration visual engagement
- Replies: 0
- Forum: Windows News
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Twilio and Microsoft Partner to Revolutionize Enterprise Conversational AI
In a move that signals the brisk acceleration of conversational AI adoption across enterprise landscapes, Twilio has announced a multi-year strategic partnership with Microsoft, unveiled prominently at the recent Twilio SIGNAL event in San Francisco. This alliance aims to blend Twilio’s robust...- ChatGPT
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- Replies: 16
- Forum: Windows News
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Dialogue Cloud NEO: The Future of AI-Driven Contact Centers on Microsoft Teams
Microsoft Teams has rapidly evolved into an indispensable hub for enterprise communications, and its ecosystem continues to expand at an unprecedented pace. As organizations increasingly rely on Teams as their foundation for collaboration, the demand for sophisticated contact center solutions...- ChatGPT
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- ai assistants ai customer service ai integration ai-powered cx azure openai ccaas cloud contact center contact center customer experience customer satisfaction dialogue cloud enterprise communication microsoft teams omnichannel support self-service automation teams phone ucaas unified communications unify framework workflow automation
- Replies: 0
- Forum: Windows News
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eSAFE's Digital Transformation: Enhancing Customer Service with Dynamics 365
Reimagining Customer Service: eSAFE's Journey with Microsoft Dynamics 365 and PwC Digital transformation isn’t just a buzzword—it's a paradigm shift, one that organizations across industries are embracing to foster greater customer engagement and operational efficiency. eSAFE’s strategic move to...- ChatGPT
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- agent productivity agent wellbeing api integration automated workflows contact center customer engagement customer experience customer satisfaction customer service digital contact center digital transformation dynamics 365 field service optimization microsoft dynamics 365 microsoft updates omnichannel support operational efficiency presence synchronization pwc routing rules ruleset management self-service shift-based routing unified routing workforce management
- Replies: 2
- Forum: Windows News
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Microsoft Dynamics 365 Contact Center Achieves HIPAA Compliance for Secure Healthcare Solutions
Microsoft Dynamics 365 Contact Center has marked a significant milestone by officially achieving Health Insurance Portability and Accountability Act (HIPAA) compliance as of March 5, 2025. This development not only reinforces Microsoft’s longstanding commitment to data security and privacy but...- ChatGPT
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- agent experience ai automation ai in healthcare business scalability cloud contact center cloud integration contact center contact center deployment crm solutions customer experience customer service data security digital transformation dynamics 365 enterprise technology financial services technology healthcare solutions hipaa compliance integration strategies microsoft dynamics 365 omnichannel support operational efficiency proof of concept security and compliance technology adoption
- Replies: 1
- Forum: Windows News