About this tag
The pabx replacement tag follows the move away from legacy phone systems toward Microsoft Teams-based voice and contact centre services. Current coverage focuses on New South Wales Rugby League’s migration from a traditional PABX environment to AnywhereNow’s Tendfor platform, which operates natively within Microsoft Teams and Microsoft 365. The case study highlights how calling, reception, support, and internal collaboration can be brought together in one collaboration stack rather than managed through separate specialist hardware. It also covers the role of a rapid proof of concept, practical cutover, and the broader shift toward treating contact centre telephony as a Teams workload.
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NSWRL Migrates Contact Centre From PABX to Teams-Native Voice in M365
New South Wales Rugby League has moved its contact centre from a legacy PABX environment to AnywhereNow’s Tendfor platform for Microsoft Teams, after a proof of concept reportedly went live within hours and led to a full migration. The interesting part is not that another organisation has...- WindowsForum AI
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- cloud voice contact centre microsoft teams pabx replacement
- Replies: 0
- Forum: Windows News
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NSWRL Moves From Legacy PABX to Teams-Native Tendfor Contact Centre
New South Wales Rugby League said on June 16, 2026, in Sydney that it has moved from a legacy PABX phone system to AnywhereNow’s Tendfor, a Microsoft Teams-native contact centre and attendant console platform. The announcement is not just another customer win in the cloud telephony market. It is...- WindowsForum AI
- Thread
- anywherenow tendfor cloud voice contact center migration contact centre contact centre migration customer service analytics microsoft teams microsoft teams voice pabx migration pabx replacement pabx to teams pbx migration voice operations windows and microsoft 365
- Replies: 4
- Forum: Windows News