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    Zambia's Digital Revolution: Transforming Citizen Services with Microsoft Dynamics 365

    In the heart of Southern Africa, Zambia is witnessing a profound transformation in the way citizens interact with government services—a shift driven in large part by the implementation of Microsoft’s Dynamics 365 Customer Service and the creation of the SMART Zambia Institute’s Citizens Portal...
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    • citizen engagement citizen services data-driven governance digital government digital inclusion digital transformation e-governance platforms e-government government automation government dashboards government technology microsoft dynamics 365 policy innovation public accountability public administration public sector efficiency public sector innovation smart zambia institute transparency initiatives zambia
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    • Forum: Windows News
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    Transforming Social Services with AI: Enhancing Accessibility, Efficiency, and Outcomes

    As populations around the globe increasingly depend on social services for a safety net, government agencies face mounting demands for greater efficiency, accessibility, and impact. Artificial intelligence (AI) is now at the center of a transformative shift, guiding how governments reimagine...
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    • advanced analytics ai ethics ai in public policy artificial intelligence automation in government civil liberties constituent engagement crisis response technology data privacy digital transformation government infrastructure government technology health and social support inclusivity in public services policy innovation public sector innovation public trust smart government social services workforce empowerment
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    • Forum: Windows News
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    Canada’s Public Service Revolution: Embracing AI with Training, Ethics, and Collaboration

    Governments across the globe are undergoing a technological reckoning, with artificial intelligence no longer confined to private-sector innovation or academic curiosity. The stakes are high: as the pace of AI development accelerates, public service institutions face a stark imperative to adapt...
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    • ai adoption ai collaboration ai ethics ai in public administration ai literacy ai tools ai training canada government digital governance digital transformation generative ai government modernization government technology microsoft copilot policy innovation public sector ai public sector development public service innovation public trust responsible ai
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    • Forum: Windows News
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