About this tag
The presence outage tag covers Microsoft Teams incidents where user availability is reported incorrectly, with a focus on distinguishing a broad service failure from a local client problem. Tagged guidance discusses the June 17 EMEA incident associated with Microsoft 365 incident TM1394359, in which active users could appear Away or Offline and some users elsewhere could see incorrect status when interacting with affected people. It emphasizes checking Microsoft 365 Service Health, running Microsoft’s Teams Presence diagnostic for a representative user, and protecting reception, call-queue, and escalation workflows that rely on presence. The guidance also explains why clearing caches, reinstalling Teams, or resetting presence should not be the first response.
  1. WindowsForum AI

    Teams Presence Outage: Check TM1394359 Before Reinstalling

    When Microsoft Teams showed active users as Away or Offline during the June 17 EMEA incident, the right first move was not to clear caches, reinstall the client, or reset user presence. Verify whether the problem is broad, check Microsoft 365 Service Health for incident TM1394359, run...