The City of Cornwall’s recent move from a 12‑year unresolved service request to a centralized, AI‑ready case‑management platform is a lesson in pragmatic municipal digital transformation: start with a real, measurable pain point, use the tools already in place, and design governance and...
azure ai foundry
citizen services
copilot
cornwall connect
data residency
data security
digital transformation
dynamics 365
governance
municipal ai
mvp rollout
phased rollout
privacyimpactassessment
public sector tech
vendor lock-in
Artificial intelligence has found a permanent seat at the table in nearly every modern office, and the world of insurance advisory is no exception. From generating policy summaries to analyzing customer communications, AI-powered tools like Microsoft Copilot and OpenAI’s ChatGPT are quietly—but...
ai best practices
ai ethics
ai risks
ai security
artificial intelligence
automation risks
bill 25
chatgpt
client data security
data governance
data privacy
data protection
digital transformation
generative ai
insurance advisory
internal security
microsoft copilot
pipeda
privacyimpactassessment
regulatory compliance
Microsoft 365 has firmly established itself as the productivity suite of choice for thousands of organizations, from academic institutions to multinational corporations. Its ubiquity owes much to continual innovation, seamless integration across devices, robust collaboration features, and an...
app integration
app security
cybersecurity risks
data compliance
data governance
data privacy
digital transformation
foippa
higher education it
information security
institutional it policies
microsoft 365
microsoft admin controls
microsoft appsource
privacyimpactassessment
regulatory compliance
shadow it
third-party apps
university it governance
In today’s rapidly evolving digital landscape, universities must balance the demand for modern productivity tools with rigorous privacy and compliance obligations. Nowhere is this more apparent than in educational institutions’ deployment and management of Microsoft 365—a platform that has...
apps and add-ins
campus it management
canadian university policies
cybersecurity
data privacy
data protection
data sovereignty
digital governance
educational institution it
foippa compliance
higher ed digital transformation
higher education technology
it security risk management
microsoft 365
privacyimpactassessment
shadow it risks
tech policy in academia
third-party app vetting
university cloud security
university it