public administration

The Town of Gray is quietly turning a policy conversation into practical public service: after adopting guidelines for generative AI this summer, the town’s communications and IT director has begun using Microsoft Copilot to produce faster, more accessible meeting recaps, is hosting public...

Luzerne County, a region in Pennsylvania known more for its rolling hills than its technological ambitions, has taken a notable step into the future of public service management: training employees to responsibly use artificial intelligence. In a move that places the county on the leading edge...

San Jose’s experiment with artificial intelligence marks a new milestone in Silicon Valley’s ongoing quest to redefine how city governments serve their residents. Mayor Matt Mahan’s public embrace of AI, particularly large language models such as OpenAI’s ChatGPT, is not a branding gimmick but a...

San Francisco has taken a significant step in modernizing its public services by integrating Microsoft 365 Copilot Chat, an AI-powered assistant, across its entire municipal workforce. As of July 14, 2025, approximately 30,000 city employees, including healthcare professionals and social...

San Francisco has embarked on a groundbreaking initiative by integrating artificial intelligence (AI) tools into its municipal operations, granting approximately 30,000 city employees access to Microsoft 365 Copilot Chat. This strategic move aims to enhance the efficiency and effectiveness of...

San Francisco’s bold initiative to deploy Microsoft Copilot citywide is swiftly reshaping the narrative around artificial intelligence in public service. Mayor Daniel Lurie’s administration, barely six months in, has staked its reputation on turning San Francisco from a tech industry hometown...

San Francisco has embarked on a groundbreaking initiative by integrating Microsoft's AI-powered tools into its municipal operations, granting approximately 30,000 city employees access to Microsoft 365 Copilot Chat. This strategic move positions San Francisco as a pioneer in leveraging...

San Francisco is taking a landmark step in public sector technology by extending the power of Microsoft's Copilot AI, based on OpenAI’s advanced GPT-4o model, to 30,000 municipal employees. This ambitious rollout, among the largest of its kind for local governments globally, reinforces the...

San Francisco, a city globally recognized as a crucible of technological innovation, is making another leap forward by integrating Microsoft 365 Copilot AI, powered by OpenAI’s cutting-edge GPT-4o, into the daily workflows of its 30,000 city employees. This move underscores San Francisco’s...

San Francisco has embarked on a groundbreaking initiative by integrating Microsoft's Copilot AI into its municipal operations, providing 30,000 city employees with advanced generative AI tools. This strategic move positions San Francisco at the forefront of AI adoption in public administration...

At the intersection of technology and public service, the City of San Francisco’s integration of Microsoft 365 Copilot Chat represents a defining moment for urban innovation in the digital era. This bold move—enthusiastically championed by Microsoft CEO Satya Nadella and local civic leaders—not...

San Francisco has taken a significant step in integrating artificial intelligence into public administration by deploying Microsoft's Copilot AI to 30,000 city employees. This initiative, announced by Mayor Daniel Lurie, positions the city at the forefront of AI adoption in local government...

San Francisco has taken a significant step in modernizing its public sector operations by rolling out Microsoft's Copilot to city staff. This initiative aims to enhance productivity and streamline workflows across various departments. Microsoft Copilot, an AI-powered assistant integrated into...

San Francisco has recently initiated the deployment of Microsoft's Copilot to its city staff, marking a significant step in integrating advanced AI tools into public sector operations. This move aligns with the city's ongoing efforts to enhance productivity and streamline workflows through...

Local governments are standing at a critical juncture as the accessibility and practicality of artificial intelligence (AI) continue to surge. On one hand, there is unmistakable optimism about the potential of AI to transform municipal operations, streamline workloads, optimize public resources...

Denmark’s decision to shift its Ministry for Digital Affairs from Microsoft’s proprietary stack to LibreOffice and Linux marks a pivotal moment in the European public sector’s approach to digital sovereignty, IT budget management, and the quest for vendor independence. While the battle between...

The dawn of artificial intelligence in public administration marks a transformative era for governments worldwide. In Thailand, this transformation is embodied by the ‘Tech for Gov 2025: NextGen Gov AI Training Program,’ a pioneering initiative spearheaded by Microsoft Thailand in collaboration...

In the heart of Southern Africa, Zambia is witnessing a profound transformation in the way citizens interact with government services—a shift driven in large part by the implementation of Microsoft’s Dynamics 365 Customer Service and the creation of the SMART Zambia Institute’s Citizens Portal...

In 2024, the Supreme Court of Buenos Aires (SCBA), one of Latin America's largest provincial judicial institutions, faced significant challenges with its traditional credentialing system. The existing process was cumbersome, costly, and inefficient, leading to delays and security...

In a significant move towards digital sovereignty, the city of Lyon, France, has announced plans to transition its public administration from Microsoft Office to open-source alternatives. This strategic shift aims to reduce dependence on American software solutions and enhance control over the...