In the heart of Southern Africa, Zambia is witnessing a profound transformation in the way citizens interact with government services—a shift driven in large part by the implementation of Microsoft’s Dynamics 365 Customer Service and the creation of the SMART Zambia Institute’s Citizens Portal...
citizen engagement
citizen services
data-driven governance
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digital inclusion
digital transformation
e-governance platforms
e-government
government automation
government dashboards
government technology
microsoft dynamics 365
policy innovation
public accountability
public administration
publicsectorefficiencypublicsector innovation
smart zambia institute
transparency initiatives
zambia
In the rapidly accelerating world of digital transformation, few stories illustrate the impact of artificial intelligence on public sector efficiency as vividly as the recent study on Microsoft’s 365 Copilot deployment in the UK government. Across a sweeping three-month trial—including 20,000...
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civic technology
digital government
digital transformation
government automation
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government workforce
microsoft 365 copilot
neurodiversity inclusion
public administration
publicsectorefficiencypublic service innovation
transparency in ai
workforce productivity
When 150 executives in the Department of Gard started road-testing Microsoft Copilot, the stakes were higher than the foie gras pâté at a French administrative luncheon. In this digital transformation adventure, Gard is not content to simply keep up with the times—they’re lapping the field with...
administrative automation
ai adoption
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french public administration
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microsoft copilot
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publicsectorefficiencypublicsector innovation
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