public sector efficiency

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    Zambia's Digital Revolution: Transforming Citizen Services with Microsoft Dynamics 365

    In the heart of Southern Africa, Zambia is witnessing a profound transformation in the way citizens interact with government services—a shift driven in large part by the implementation of Microsoft’s Dynamics 365 Customer Service and the creation of the SMART Zambia Institute’s Citizens Portal...
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    UK Government’s AI Pilot Boosts Productivity and Accessibility with Microsoft 365 Copilot

    In the rapidly accelerating world of digital transformation, few stories illustrate the impact of artificial intelligence on public sector efficiency as vividly as the recent study on Microsoft’s 365 Copilot deployment in the UK government. Across a sweeping three-month trial—including 20,000...
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    Gard's Digital Transformation: AI and Microsoft Copilot Revolutionizing French Public Sector

    When 150 executives in the Department of Gard started road-testing Microsoft Copilot, the stakes were higher than the foie gras pâté at a French administrative luncheon. In this digital transformation adventure, Gard is not content to simply keep up with the times—they’re lapping the field with...
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