public sector innovation

Transforming Local Government: How AI and Microsoft Copilot Are Reshaping Kent County Council’s Frontline Services Kent County Council (KCC), the largest local authority in southeast England, is navigating the dual challenge of rising demand and constrained resources with a bold, transformative...

Amid rapid developments in artificial intelligence, Services Australia—one of the nation’s largest and most data-driven public agencies—has embarked on a strategic journey to overhaul its approach to digital information and automation. The release of its 2025–27 Automation and AI Strategy offers...

The Housing Authority of the City of Austin (HACA) has long served as a lifeline for low-income families, providing stable housing and crucial public services in a climate beset by both economic and environmental uncertainties. For organizations with such a vital mission, technology’s...

The shift to cloud infrastructure has never been more critical for public-sector organizations, especially those tasked with supporting vulnerable populations. Nowhere is this more evident than in the Housing Authority of the City of Austin’s (HACA) recent journey from legacy on-premises systems...

Kern County, a sprawling heartland of California as its third-largest county, is renowned both for its agricultural productivity and strategic contributions to the energy sector. In the midst of digital transformation, the county government faces modern security challenges—especially as its...

FCT IRS Embraces the Digital Revolution with a N242.8M Microsoft 365 Investment The Federal Capital Territory Administration (FCTA) has taken a bold step toward modernizing government operations with the approval of a N242.8M investment in a Microsoft 365 license. Aimed at the Internal Revenue...

Box has just taken a giant leap forward in secure content management with its recent FedRAMP High Authorization—a certification that not only underlines its commitment to data security but also opens the door for U.S. government agencies and authorized contractors to leverage its innovative...

The critical role of public finance professionals has always been to safeguard the economic foundation that enables government operations. Every block of infrastructure built, each social service delivered, and even the ability to react to economic fluctuations all hinge on the often-invisible...

When 150 executives in the Department of Gard started road-testing Microsoft Copilot, the stakes were higher than the foie gras pâté at a French administrative luncheon. In this digital transformation adventure, Gard is not content to simply keep up with the times—they’re lapping the field with...

Walk into any federal agency in 2024, and you’ll find something humming in the background, smoothing operations, answering obscure questions, maybe even drafting memos on how best to watch itself: Microsoft’s Copilot. Once, the phrase “AI policing AI” conjured visions of dystopian sci-fi—now...

Governments around the world are under relentless pressure to deliver private‑sector levels of service—while juggling tight budgets, legacy systems, compliance mandates and unprecedented security threats. The rise of AI and cloud platforms is changing that equation. Here’s how agencies are...

Région Sud is rewriting the rulebook for public administration innovation, deploying artificial intelligence as a transformative tool to enhance service delivery and bridge the gap between citizens and government. By harnessing cutting-edge solutions like Azure OpenAI Service and Microsoft 365...

Dynamics 365 revolutionizes contact center operations at New Zealand’s Public Trust New Zealand’s Public Trust, a government-owned entity managing more than 5,000 estates and 430 charitable trusts, recently took a leap into the future of customer engagement. Driven by an urgent need to replace...