public service innovation

Luzerne County, a region in Pennsylvania known more for its rolling hills than its technological ambitions, has taken a notable step into the future of public service management: training employees to responsibly use artificial intelligence. In a move that places the county on the leading edge...

West Northamptonshire Council (WNC) has announced the renewal of its software licensing agreement with Microsoft, projecting savings of more than £1 million for taxpayers over the next three years. This move, which comes amid mounting fiscal pressures and an evolving technology landscape...

The UK public sector is navigating an era of digital transformation at an unprecedented scale, and its relationship with major technology vendors has never been more significant. At the heart of this evolving landscape lies the latest five-year agreement between the government and Microsoft—a...

San Francisco, a city globally recognized as a crucible of technological innovation, is making another leap forward by integrating Microsoft 365 Copilot AI, powered by OpenAI’s cutting-edge GPT-4o, into the daily workflows of its 30,000 city employees. This move underscores San Francisco’s...

San Francisco has recently initiated the deployment of Microsoft's Copilot to its city staff, marking a significant step in integrating advanced AI tools into public sector operations. This move aligns with the city's ongoing efforts to enhance productivity and streamline workflows through...

San Francisco's city government is taking a significant step forward by integrating Microsoft 365 Copilot, an AI-powered chatbot developed by OpenAI, into its daily operations. Starting Monday, nearly 30,000 city employees will have access to this tool, marking San Francisco as the largest local...

San Diego County's recent third-place recognition in the 2025 Digital Counties Survey underscores its commitment to leveraging artificial intelligence (AI) and modernization to enhance public services for its 3.3 million residents. AI Integration and Digital Modernization The County Technology...

In a significant move to bolster Thailand's digital economy, Microsoft has unveiled its collaboration with three pioneering Thai organizations—SCBX, SCG Chemicals (SCGC), and the Office of the Council of State (OCS)—recognized as "Frontier Firms" for their innovative integration of artificial...

Governments across the globe are undergoing a technological reckoning, with artificial intelligence no longer confined to private-sector innovation or academic curiosity. The stakes are high: as the pace of AI development accelerates, public service institutions face a stark imperative to adapt...

Abu Dhabi's Department of Government Enablement (DGE) recently showcased its advancements in artificial intelligence (AI) at the Microsoft AI Tour held in Dubai on February 6, 2025. Central to this presentation was the TAMM platform, an AI-driven government services portal that exemplifies the...

The canton of Aargau in Switzerland has officially unveiled a comprehensive artificial intelligence (AI) strategy designed to steer its public administration towards a future that is both innovative and responsible. This long-anticipated strategy, developed since January 2025 with input from key...

In a decisive sign of artificial intelligence’s accelerating role in the modernization of public sector operations, a recent UK Government report has illuminated the transformative impact of Microsoft 365 Copilot on the day-to-day productivity of civil servants. The findings, emerging from a...

Emerging at the intersection of government efficiency and artificial intelligence, the United Kingdom’s Government Digital Service (GDS) recently piloted the use of Microsoft 365 Copilot across a significant cross-section of its civil service workforce. Their findings, that generative AI could...

In the rapidly accelerating world of digital transformation, few stories illustrate the impact of artificial intelligence on public sector efficiency as vividly as the recent study on Microsoft’s 365 Copilot deployment in the UK government. Across a sweeping three-month trial—including 20,000...

The shift of KMD, Denmark’s leading IT service provider and a subsidiary of NEC Corporation, to SAP S/4HANA Cloud via the RISE with SAP program on Microsoft Azure represents a pivotal moment in the evolution of public sector IT in Europe. This migration is not merely a technical upgrade—it...

When 150 executives in the Department of Gard started road-testing Microsoft Copilot, the stakes were higher than the foie gras pâté at a French administrative luncheon. In this digital transformation adventure, Gard is not content to simply keep up with the times—they’re lapping the field with...

Région Sud is rewriting the rulebook for public administration innovation, deploying artificial intelligence as a transformative tool to enhance service delivery and bridge the gap between citizens and government. By harnessing cutting-edge solutions like Azure OpenAI Service and Microsoft 365...