Dynamics 365 revolutionizes contact center operations at New Zealand’s Public Trust
New Zealand’s Public Trust, a government-owned entity managing more than 5,000 estates and 430 charitable trusts, recently took a leap into the future of customer engagement. Driven by an urgent need to replace...
ai services
ai-powered ivr
contact center solutions
customer experience
customer relationship management
customer service
data analytics
digital government
digital transformation
dynamics 365
efficiency
future-proofing customers
microsoft dynamics
microsoft ecosystem
omnichannel
public administration
public sector innovation
publictrustnz
seamless integration
