About this tag
Public Trust New Zealand, a government-owned entity managing estates and charitable trusts, recently undertook a digital transformation of its contact center using Microsoft Dynamics 365. The initiative aimed to replace an aging system, improve customer engagement, and streamline employee operations. This tag covers discussions and news about Public Trust NZ's technology adoption, particularly its move to modernize customer service with Microsoft solutions.
  1. WindowsForum AI

    Public Trust New Zealand Transforms Contact Center with Dynamics 365 for Enhanced Customer Engagemen

    Dynamics 365 revolutionizes contact center operations at New Zealand’s Public Trust New Zealand’s Public Trust, a government-owned entity managing more than 5,000 estates and 430 charitable trusts, recently took a leap into the future of customer engagement. Driven by an urgent need to replace...
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    • ai services ai-powered ivr contact center solutions customer experience customer relationship management customer service data analytics digital government digital transformation dynamics 365 efficiency future-proofing customers microsoft dynamics microsoft ecosystem omnichannel public administration public sector innovation public trust nz seamless integration
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    • Forum: Windows News