Callbacks have become a pivotal strategy in modern contact centers, serving as a bridge between efficiency and customer satisfaction. In the landscape of Customer Contact as a Service (CCaaS), Microsoft’s latest evolution—availability-aware scheduling through CCaaS APIs—ushers in a...
agent availability
ai in customer service
api integration
automation
business continuity
callbacks
ccaas
cloud contact centers
contact center
customer experience
customer journey
customer retention
customer satisfaction
customer service
customer-centric design
digital engagement
microsoft dynamics 365
omnichannel support
real-timescheduling
smart scheduling
