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A user with a reconditioned computer running Windows 11 encountered update failures after October 2024. Microsoft support identified an unsupported processor (Intel Core i7-2600) as the cause, despite earlier updates succeeding. The thread discusses troubleshooting steps for reconditioned computers facing Windows 11 update issues due to hardware compatibility, including contacting the supplier or exploring workarounds for unsupported CPUs.
  1. L

    windows11 not updating

    Hi, I bought a reconditioned computer with windows 11 installed back in April 2024 . Update history shows it did 3 updates when set it up and then 2 more up to October 2024. After that it stopped updating. I've not had time to do anything about it until today when I contacted Microsoft...
    • larkhillandy
    • Thread
    • compatibility computerprovider cpu compatibility hardware incompatibility intel i7 maintenance microsoft support pc health check reconditionedcomputer remote support support response supportcontact system update troubleshooting update history update issues windows 11 windows update
    • Replies: 7
    • Forum: Windows Help and Support
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