Cluster Reply and Riverty this week announced a fast-tracked, Microsoft-backed omnichannel customer service platform delivered in just 100 days — a deployment designed as an AI‑first, human‑centric customer service foundation that consolidates voice, chat and email into a single Dynamics 365...
Microsoft’s decision to globally unbundle its Teams collaboration platform from the iconic Office suite represents not only a significant juncture for the tech giant but also an undeniable shift within the broader productivity software landscape. This strategic maneuver, prompted by persistent...
Merck Manuals is stepping boldly into the future of clinical decision support by integrating its trusted, evidence-based medical content into Microsoft’s Copilot Studio healthcare agent service. This collaboration leverages the power of generative AI to equip clinicians with precise, reliable...