remote support

In the world of tech support, nothing beats the convenience of having a trusted friend or family member take control of your PC from afar. Enter Quick Assist, a nifty tool from Microsoft that allows someone you trust to remotely resolve issues on your Windows PC—be it Windows 10 or Windows 11...

For many of our customers, kiosk mode in Microsoft Edge Legacy acts as a key touchpoint for both their frontline workers and their own customers. Whether it’s associates helping customers on a retail floor or employees accessing critical tools and apps, kiosk mode has provided a customizable...

I called Microsoft a couple days ago and tried to order the Windows 7 Extended Security Updates. I was told I will be going through a third party to receive my updates. I just received an email message from a tech company in Denver. Is this how it's going to work, then? I have to deal with an...

Hello, I have a very important application that I would like to use on my new Windows 10 desktop. I have already reached out to Microsoft for support and they performed a remote session with no luck. They told me that the application needs to be updated to use on Windows 10 and to contact the...

Confusion reigns.. I have had at least 5 power state failures since purchasing the Dell with win10 (which I purchased November 2018). Yesterday I had one and decided to go to the Dell website for help. I had a remote session which lasted about an hour. Tech ran the Dell diagnostics, increased...

Hallo, bisher habe ich Betriebssysteme meiner PCs (1x XP, 2x 7 Prof, 1x 8.1 demnächst 10) von jemandem installieren lassen, Von dem ich annahhm, er Könnte das sterben. Leider Haben aber alle PC Macken, ein Denen sich Auch der Unterstützung von Adobe, Acronis ua Zähne ausbiss. Und das nach...

I am a self-imposed system builder. I’ve chosen to build by own PC’s over the years because I have control over much of the build. Recently, my Gigabyte LGA 1150 Z97-D3H motherboard (with Win 10) cratered due to my careless dropping of the HSF on the CPU receptor area when trying to apply fresh...

I have a user with a Dell desktop running Windows 7 Pro with a wired USB keyboard / mouse She reported to me yesterday that she was getting an invalid username / password when logging on. After some basic trouble shooting it was time for us both to go home. Next morning I received an email...

I always have a folder named 'Temp' at my desktop to keep files temporarily, which later I organise and shift at permanent places. Since yesterday, I have noticed that its get deleted(like vanished!) automatically without my knowledge. It once got deleted, and I tried to recover the data through...

What is free or low cost remote support tools do you know ? Need used it for business, startup project. I found VNC, ultravnc, but it not so easy to use. Very good is LiteManager, but it is free only for up to 30 PC. (low cost solution) Do you know another one ?

I am running Win 7 64bit Pro on GA-H170-HD3 Rev 1 MB (not DDR3) and i5-6600 Skylake CPU and 16 GB Ram, installed Feb 2 2016. This replaced GA-P45 MB and Quad 4 Intel CPU. The Win 7 64bit Pro OS was Cloned onto my SSD. System has been performing fine. I have a PhotoSmart C5280 All in One Printer...

I have had this laptop for sometime. I just recently had the screen changed. I went to install frontier secure,as i had been without virus protection etc.. for about 2 weeks. My computer was running very slow and i was not able to load FS. So when I called Frontier and we tried many different...

Win7Pro Only I'm looking for a scripted solution, or a command line that I can ultimately script. The reason being that I'm supporting 1200 users in remote locations, and I automate as much as I can in batch and VB scripts. I'm not intimately familiar with PowerShell, but I'm not opposed to it...

Hi guys. New to Windows 7 and have a question. It seems my test machines keep going into some kind of sleep/hibernate state that prevents me from VNC'ing to them. All I want is for the monitors to go to sleep after 15 minutes, but the machines to stay on. We do a lot of work during off...

preface, i am fairly competant with this stuff. with win 95, 98, and xp i could boot into DOS and use commands to overwrite files and get problems fixed. but can't do that any longer.... i have an Link Removed and the only thing after market as of now (i jerked out a lot of stuff) on the MoBo...

Hello, I've been having problems with my Trend Micro Titanium scans. I've just been connected remotely with a technician from Trend who has found the problem,but cannot fis it. It seems a update from Microsoft has knocked out any adminstration control that I had or didn't have. When he tried to...

We examine a vast number of remote desktop solutions, remote support utilities, and remote desktop connection software to allow for remote access from nearly anywhere in the world. We evaluate these tools to determine their overall value, usefulness, and ability to be used realistically in...

As part of what we do here on the forums, We help others and come to get our problems sorted. I have been using a program called TeamViewer for my personal work that I do from Home and at work where I work, We have been using this remote connection software for over 6 month's to physically...

I have a brand new dell, with factory installed Win7. Used migration tool to copy over old files and settings from old computer. Installed open office and firefox... nothing else. Installed 3 network printers, using the drivers provided automatically. 2 are newer Dell printers, one is an...

I have two PCs - one with Win 7, Pro 32 bit and the other Win 7, Ultimate 64 bit. On the 32 bit machine I can easly provide Remote Assistance to others via a request coming in from Windows Live Messenger (ver 2009 - build 14.0.8089.726), but on the 64 bit machine I can 'accept' the incoming...