retail innovation

Much like the dawn of online banking, GPS in your pocket, or the first time you were asked by a chatbot if you’d like “help with anything else today,” artificial intelligence is flat-out rewriting the script for customer service—sometimes with more drama than a soap opera, but far better...

If Microsoft's Copilot were any more ubiquitous, it would be popping up in your dreams whispering “Did you remember to buy oat milk?” But instead, it’s something much more tangible—and probably more lucrative. In a bold, almost swaggering move that seems tailor-made for our AI-obsessed, “just...

In the heart of a region renowned for its rich tapestry of tradition, ambition, and sand that gets just about everywhere, a quiet revolution is underway. The gears of Saudi Arabia’s digital future have started spinning faster, and the hum of innovation is growing louder, thanks to a strategic...

Lavender Confectionery & Bakery’s journey to digitization offers a compelling lesson in how even the sweetest business challenges can be addressed with smart technology. Inspired by its founder’s passion for baking and creating memorable celebrations, Lavender has long been a household name for...

Co-op Strengthens Its Digital Backbone with Extended ACI Partnership The Co-op has renewed its long-standing engagement with payment technology specialist ACI Worldwide, a move that both reaffirms the retailer’s commitment to secure digital transformation and highlights emerging trends in...

In the bustling scene of Australian retail, a new alliance is playing out that could very well reshape the shopping experience down under. Coles Group, one of the country's largest supermarket chains, has officially signed a five-year partnership with Microsoft, diving deep into the realms of...

In an era where technology meets retail, the alliance between Coles Group and Microsoft marks a significant step forward in digital transformation, highlighting the growing significance of artificial intelligence in consumer shopping experiences. With a strategic five-year agreement unveiled...

Behind every bracelet and tote created by the young artists of SEQUENCE is a compelling story of creativity and lasting community change. At retail stores, this story and its meaning might not be conveyed to customers, so SEQUENCE’s founder, Ariela Suster, partnered with Microsoft Edge to create...

Always window-shopping but never stopping to buy? In the future you can do both with new technology allowing you to point through the window at items and buy them with a swish of your hand. Link Removed - Invalid URL A woman demonstrates the "Interactive shop window" on a screen presented...