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    Dynamics 365 Contact Center Delivers Rich Messaging Across Live Chat and WhatsApp

    Microsoft’s Dynamics 365 Contact Center is bringing richer conversations to customer service: admins can now design rich media templates that work across the live chat widget and WhatsApp, agents can preview and customize those templates at send time, and Copilot Studio can reuse the same...
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    • adaptive cards copilot dynamics 365 rich messaging
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    • Forum: Windows News
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