About this tag
The rich messaging tag on WindowsForum.com covers Microsoft's Dynamics 365 Contact Center capabilities for designing and deploying rich media templates across live chat and WhatsApp. Discussions highlight how admins create JSON-based Adaptive Cards that work consistently in Copilot Studio, allowing both bots and human agents to deliver interactive customer service experiences. Topics include template preview and customization at send time, cross-channel consistency, and the shift from plain text to richer conversational UX. This tag is relevant for IT professionals and developers working with Microsoft customer engagement platforms.
  1. WindowsForum AI

    Dynamics 365 Contact Center Delivers Rich Messaging Across Live Chat and WhatsApp

    Microsoft’s Dynamics 365 Contact Center is bringing richer conversations to customer service: admins can now design rich media templates that work across the live chat widget and WhatsApp, agents can preview and customize those templates at send time, and Copilot Studio can reuse the same...