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riverty

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Riverty, the fintech arm of Bertelsmann, has deployed an AI-first, human-centric omnichannel customer service platform built on Microsoft Dynamics 365 and Copilot Studio. Delivered in just 100 days by Cluster Reply, the solution consolidates voice, chat, and email into a single agent interface, with intelligent routing and automated context recognition. The rollout stages deeper Copilot Studio automation for advanced voice and chatbot capabilities while preserving human empathy. This tag covers Riverty's use of Microsoft technologies to modernize customer experience in financial services.
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    Riverty's AI-First, Human-Centric CX with Dynamics 365 and Copilot Studio

    Cluster Reply’s rapid, Microsoft‑backed rollout for Riverty — delivered into production in just 100 days — marks a clear, practical example of how an AI‑first, human‑centric customer‑service platform can be assembled using Dynamics 365, Dataverse and Microsoft Copilot tooling while remaining...
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    • agent assist ai governance ai-first copilot customer service dataverse dynamics 365 enterprise software fintech human-centric microsoft copilot multilingual support observability omnichannel privacy riverty voice automation
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    • Forum: Windows News
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    Riverty & Cluster Reply Unveil AI-First Omnichannel CX on Dynamics 365 in 100 Days

    Cluster Reply and Riverty this week unveiled an accelerated, Microsoft-backed omnichannel customer service platform that Riverty says was built as an AI‑first, human‑centric solution and delivered in just 100 days—a production deployment that consolidates voice, chat and email into a single...
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    • ai-first automation cluster reply copilot customer service dataverse dynamics 365 governance microsoft copilot observability omnichannel riverty routing voice automation
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    • Forum: Windows News
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    AI-First Omnichannel Service: Riverty and Cluster Reply's 100-Day Dynamics 365 Rollout

    Cluster Reply and Riverty this week announced a fast-tracked, Microsoft-backed omnichannel customer service platform delivered in just 100 days — a deployment designed as an AI‑first, human‑centric customer service foundation that consolidates voice, chat and email into a single Dynamics 365...
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    • ai-first cluster reply copilot customer service data governance dataverse dynamics 365 enterprise governance fintech humancentricautomation microsoft omnichannel privacy regulatory compliance riverty
    • Replies: 0
    • Forum: Windows News
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    Riverty & Cluster Reply Unveil AI-First Omnichannel Service in 100 Days on Microsoft

    Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...
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    • agent assist agent experience ai services ai-first automated context automation channel consolidation cluster reply contact center copilot customer experience customer service data governance dataverse dynamics 365 enterprise crm enterprise deployment enterprise it financial services fintech fintech automation global rollout governance microsoft microsoft azure microsoft copilot multi-language multi-market multilingual ai multilingual support observability omnichannel omnichannel routing privacy real-time dashboards riverty routing voice automation
    • Replies: 2
    • Forum: Windows News
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