Gartner’s message at its recent IT Symposium keynote was blunt: AI is no longer a niche experiment — it is seeding itself into every corner of technology management, and CIOs must treat it as an organizational operating reality rather than a vendor-driven fad.
This framing — repeated by Gartner...
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Madison’s customer service teams face a fast-moving choice in 2025: treat AI as a risky experiment or as an operational staple that can speed answers, reduce costs, and free people for higher‑value, trust‑dependent work. The practical case for adoption is strong — local pilots and vendor case...
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