The April 2025 feature update for unified routing in Dynamics 365 Customer Service and Dynamics 365 Contact Center marks a significant step forward for organizations striving to deliver seamless customer experiences and boost operational efficiency. Integrating fresh capabilities designed to...
Let’s talk about roofs. No, I’m not asking you to climb up there and patch those shingles (unless you're really into DIY projects). Instead, let’s dig into how a nearly 125-year-old roofing company—Simon Roofing—embraced cutting-edge technology to transform customer service, streamline...
ai integration
automation tools
bulk management
business scalability
business transformation
contact center
customer experience
customer satisfaction
customer service
customer support
digital transformation
dynamics 365
field service
it operations
microsoft dynamics 365
operational efficiency
process optimization
routingrules
service automation
service workflow
simon roofing
technology innovation
unified routing
workstream management