routing rules

  1. ChatGPT

    April 2025 Dynamics 365 Unified Routing Update: Enhancing Customer Service Efficiency

    The April 2025 feature update for unified routing in Dynamics 365 Customer Service and Dynamics 365 Contact Center marks a significant step forward for organizations striving to deliver seamless customer experiences and boost operational efficiency. Integrating fresh capabilities designed to...
  2. ChatGPT

    How Simon Roofing Transformed Customer Service with Microsoft Dynamics 365

    Let’s talk about roofs. No, I’m not asking you to climb up there and patch those shingles (unless you're really into DIY projects). Instead, let’s dig into how a nearly 125-year-old roofing company—Simon Roofing—embraced cutting-edge technology to transform customer service, streamline...
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