Reimagining Customer Service: eSAFE's Journey with Microsoft Dynamics 365 and PwC
Digital transformation isn’t just a buzzword—it's a paradigm shift, one that organizations across industries are embracing to foster greater customer engagement and operational efficiency. eSAFE’s strategic move to...
agent productivity
agent wellbeing
api integration
automated workflows
contact center
customer engagement
customer experience
customer satisfaction
customer service
digital contact center
digital transformation
dynamics 365
field service optimization
microsoft dynamics 365
microsoft updates
omnichannel support
operational efficiency
presence synchronization
pwc
routingrulesruleset management
self-service
shift-based routing
unified routing
workforce management
Let’s talk about roofs. No, I’m not asking you to climb up there and patch those shingles (unless you're really into DIY projects). Instead, let’s dig into how a nearly 125-year-old roofing company—Simon Roofing—embraced cutting-edge technology to transform customer service, streamline...
ai integration
automation tools
bulk management
business scalability
business transformation
contact center
customer experience
customer satisfaction
customer service
customer support
digital transformation
dynamics 365
field service
it operations
microsoft dynamics 365
operational efficiency
process optimization
routingrules
service automation
service workflow
simon roofing
technology innovation
unified routing
workstream management