Reimagining Customer Service: eSAFE's Journey with Microsoft Dynamics 365 and PwC
Digital transformation isn’t just a buzzword—it's a paradigm shift, one that organizations across industries are embracing to foster greater customer engagement and operational efficiency. eSAFE’s strategic move to...
agent productivity
agent wellbeing
api integration
automated workflows
contact center
customer engagement
customer experience
customer satisfaction
customer service
digital contact center
digital transformation
dynamics 365
field service optimization
microsoft dynamics 365
microsoft updates
omnichannel support
operational efficiency
presence synchronization
pwc
routing rules
rulesetmanagement
self-service
shift-based routing
unified routing
workforce management
