scsk

SCSK is a major Japanese IT services company that rapidly adopted Microsoft 365 Copilot, expanding license coverage from roughly 3,000 to 7,000 seats and building three specialized Copilot Agents in about three months. This case study highlights how SCSK moved from pilot to productization, positioning these agents as an external service offering. The content focuses on enterprise AI deployment, system integration, and the operationalization of AI agents for service providers, demonstrating a shift from experimentation to production-ready solutions within the Microsoft ecosystem.