self-service automation

  1. Dialogue Cloud NEO: The Future of AI-Driven Contact Centers on Microsoft Teams

    Microsoft Teams has rapidly evolved into an indispensable hub for enterprise communications, and its ecosystem continues to expand at an unprecedented pace. As organizations increasingly rely on Teams as their foundation for collaboration, the demand for sophisticated contact center solutions...
  2. Microsoft's Copilot Studio Introduces 'Computer Use' for AI-Driven Desktop and Web Automation

    When your coffee machine is quieter than your IT department at 7 a.m., you know you’re living in the age of automation. And if you haven’t heard the latest murmurings from Redmond, let’s just say Microsoft is serving up far more than silent lobbies and vanilla chatbots: the company's Copilot...