self-service support

  1. Revolutionizing Customer Support with AI: ELEKS and Microsoft Copilot Agent

    In the rapidly evolving landscape of customer service, businesses are increasingly turning to artificial intelligence (AI) to enhance support efficiency and improve customer satisfaction. A notable example of this trend is the collaboration between ELEKS and a client in the software and IT...
  2. Mastering Outlook Calendar Fixes: Using Windows 11/10 Troubleshooter for Seamless Scheduling

    If you’ve ever endured the slow, existential dread of watching Outlook Calendar fail to load before a pivotal Monday-morning meeting, Windows 11/10 now delivers a lifeline in the form of the Outlook Calendar Check Troubleshooter, handily tucked into the Get Help app—a tool that’s less like a...