Microsoft has folded a generative AI function directly into Excel’s formula engine: type =COPILOT() into a cell, give it a prompt and optional ranges, and Excel will return AI-generated results that refresh live as source data changes — a new, fully integrated way to analyze text, classify...
With the winds of digital transformation reshaping every sector, South32, a prominent mining and metals company headquartered in Western Australia, stands at the forefront of integrating artificial intelligence (AI) into human resources. The company, with a diverse workforce spread across key...
In today’s dynamic enterprise landscape, the synergy between artificial intelligence and customer experience management is transforming traditional approaches to contact center operations. The recent collaboration between CallMiner, a recognized leader in AI-powered conversation analytics, and...
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crm integration
customer experience
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cx technology
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microsoft dynamics 365
omnichannel customer support
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sentimentanalysis
voice and digital engagement
In a rapidly evolving digital landscape, the pressure on businesses to keep up with skyrocketing customer expectations is relentless. Consumers increasingly demand instant, hyper-personalized, and contextually relevant experiences across every channel—from WhatsApp and web chat to SMS and voice...
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sentimentanalysis
In a move that signals the brisk acceleration of conversational AI adoption across enterprise landscapes, Twilio has announced a multi-year strategic partnership with Microsoft, unveiled prominently at the recent Twilio SIGNAL event in San Francisco. This alliance aims to blend Twilio’s robust...
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Two weeks ago I was excited to see us unveil Windows 10 IoT Core Anniversary Edition running on the new Intel® Joule™, built on the new Link Removed. It took us a little over 6 weeks to bring up Windows 10 IoT Core and build Bamboo, the first Windows 10 IoT Core and Link Removed powered robot...